For Sound Off products purchased new, we offer a 1-year warranty from the original date of purchase, which covers manufacturing defects. We will inspect the returned item, and if the defect is covered under warranty, we will repair or replace the item at our discretion. All items submitted for replacement must be accompanied by a Return Authorization. Please click here to request one.
For pre-owned Sound Off products, we offer a 6-month warranty from the original date of purchase which covers manufacturing defects. We will inspect the item in question, and if the defect is covered under warranty, we will repair or replace the item at our discretion. All items submitted for replacement must be accompanied by a Return Authorization. Please click here to request one.
Please note that this warranty does not cover any physical and/or electrical damage resulting from, but not limited to:
- Accident
- Misuse
- Abuse
- Malicious destruction
- Acts of nature
- Storage in an improper environment, such as one with high levels of moisture, salt, or dust
- The temporary or permanent affixing of any items supplied or not supplied by the manufacturer with any adhesive, fastener or the like
- Use of batteries, power supplies or any other sources of power not specifically recommended by the manufacturer
- Inadequate repair work performed by the end user or any non-authorized repair center
Unfortunately, Sound Off is no longer able to accept out-of-warranty products for repair. We suggest taking advantage of the electronics recycling programs offered by Best Buy, Staples, and other retailers and communities.