Sound Off Support
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Frequently Asked Questions
Professional Use Technology
What's the difference between the personal & professional headphones?
How do I charge the GLO headsets?
What’s the difference between GLO1 and GLO2 Headphones? How can I tell the difference?
How do I select what LED colors display?
Are the headphones branded?
See all 14 articles
What is a phantom DJ?
Are you still able to socialize/talk to people at Sound Off™ events with the headsets on?
Can announcements be made through the headsets?
How long can I rent headphones?
When will the Sound Off™ team be on-site for my event?
See all 7 articles
Shipping & Rental Return
How can I return my rental gear?
I don’t want to wait for pickup. Can I drop off my package at FedEx?
Can I provide special delivery instructions?
Can I update the delivery address?
Where’s my package?
See all 8 articles
There is no sound coming through the headphones
There is static in the headphones
The sound through the headphones is too weak, too quiet, or too strong
Personal Use Technology
How do I power on my headsets?
How do I pair my headsets?
What does it mean when my Sound Off™ Gotham Headphones flash red and blue lights?
Can I use my personal Sound Off™ Headphones at a Sound Off™ event?
When will the “out-of-stock” headphone products in the web store be back in stock?
Do I have to check out Sound Off™ Headphones or can I bring my own?
I just purchased tickets to a Sound Off™ event. What does it mean when my tickets say “early”?
Are the headphones comfortable for activities with lots of movement, like fitness, guided tours or dancing?
What is a Sound Off™ Silent Disco?
What is Sound Off™ Yoga?
See all 8 articles
About Sound Off™
What does Sound Off™ offer over other companies?
In which markets are you located?
Marketing & Branding
Where can I find the Sound Off™ logo?
How do I refer to Sound Off™ in my materials?
Where can I find images to use for promoting my Sound Off™ event?
Can we license the use of your product or event photos?
Help Desk Software