Sound Off Support
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Frequently Asked Questions
Professional Use Technology
What are the best practices for headphone hygiene during COVID-19?
How do I set up my Sound Off™ Blade 3 / GLO 3 system?
How do I set up my Sound Off™ Blade 2 / GLO 2 system?
How do I set up my Sound Off™ Bolt 2 / Bolt 2.1 system?
How do I use my Sound Off™ BYO Receiver?
See all 13 articles
Personal Use Technology
How do I power on my Sound Off™ Gotham Headphones?
How do I pair my Sound Off™ Gotham Headphones to my Bluetooth device?
What does it mean when my Sound Off™ Gotham Headphones flash red and blue lights?
Can I use my Sound Off™ Gotham Headphones at a Sound Off event?
When will the “out-of-stock” headphone products in the web store be back in stock?
Shipping & Rental Return
How can I return my rental gear?
I don’t want to wait for pickup. Can I drop off my package at FedEx?
Can I provide special delivery instructions?
Can I update the delivery address?
Where’s my package?
See all 8 articles
There is no sound coming through the headphones
There is static in the headphones
The sound through the headphones is too weak, too quiet, or too strong
What is a phantom DJ?
Are you still able to socialize/talk to people at Sound Off™ events with the headsets on?
Can announcements be made through the headsets?
How long can I rent headphones?
When will the Sound Off™ team be on-site for my event?
See all 7 articles
Do I have to check out Sound Off™ Headphones or can I bring my own?
I just purchased tickets to a Sound Off™ event. What does it mean when my tickets say “early”?
Are the headphones comfortable for activities with lots of movement, like fitness, guided tours or dancing?
What is a Sound Off™ Silent Disco?
What is Sound Off™ Yoga?
See all 8 articles
Marketing & Branding
Where can I find the Sound Off™ logo?
How do I refer to Sound Off™ in my materials?
Where can I find images to use for promoting my Sound Off™ event?
Can we license the use of your product or event photos?
About Sound Off™
What does Sound Off™ offer over other companies?
In which markets are you located?
Help Desk Software