Shipping & Rental Return

Questions related to rental shipments, delivery and return.

How can I return my rental gear?
You will receive a return label with your rental package. You can simply replace or apply the sticker over the old label. Labels need to be applied onto the...
Fri, Dec 13, 2019 at 5:21 PM
I don’t want to wait for pickup. Can I drop off my package at FedEx?
Yes. You can drop off your package at FedEx locations, as long as you have repackaged the crates in the cardboard boxes and applied the provided return ship...
Fri, Dec 13, 2019 at 5:22 PM
Can I provide special delivery instructions?
Technically, yes. However, we sometimes encounter delays or exceptions with FedEx when additional instructions are provided. We highly recommend holding you...
Fri, Dec 13, 2019 at 5:23 PM
Can I update the delivery address?
Any address update will add at least one additional business day for delivery. We highly recommend avoiding updates to the delivery address.
Fri, Dec 13, 2019 at 5:23 PM
Where’s my package?
We set up notifications to your email address, so you will start receiving tracking updates from FedEx once your package is in transit.
Fri, Dec 13, 2019 at 5:24 PM
I see an exception, and my package is delayed. What can I do?
Delays happen, but not to worry. We constantly monitor all of our shipments, and we will be in touch with FedEx to identify and solve the issue. Feel free t...
Fri, Dec 13, 2019 at 5:25 PM
I will not be at the location, does my package require signature for delivery?
None of our shipments require a signature for delivery, unless you specifically request it. The courier should leave the package at the door / mail area, if...
Fri, Dec 13, 2019 at 5:25 PM
When will my headphones arrive?
With all of our rentals, we aim to deliver the equipment 1 business day prior to the start of your rental period. We can also schedule a FedEx pickup for th...
Fri, Dec 13, 2019 at 5:25 PM
What is Sound Off's cancellation policy?
We understand that even the most carefully-made plans can sometimes change.  As long as you let us know before your rental equipment ships, there's no c...
Tue, Nov 24, 2020 at 9:58 AM
How should I pack the headphones back inside the box?
For GLO 2 headphones, please refer to the attached photo for a visual representation of how they should be folded inward and placed back inside the plastic ...
Tue, Aug 9, 2022 at 1:42 PM