You will receive a return label with your rental package. You can simply replace or apply the sticker over the old label. Labels need to be applied onto the...

Yes. You can drop off your package at FedEx locations, as long as you have repackaged the crates in the cardboard boxes and applied the provided return ship...

Technically, yes. However, we sometimes encounter delays or exceptions with FedEx when additional instructions are provided. We highly recommend holding you...

Any address update will add at least one additional business day for delivery. We highly recommend avoiding updates to the delivery address.

We set up notifications to your email address, so you will start receiving tracking updates from FedEx once your package is in transit.

Delays happen, but not to worry. We constantly monitor all of our shipments, and we will be in touch with FedEx to identify and solve the issue. Feel free t...

None of our shipments require a signature for delivery, unless you specifically request it. The courier should leave the package at the door / mail area, if...

With all of our rentals, we aim to deliver the equipment 1 business day prior to the start of your rental period. We can also schedule a FedEx pickup for th...

We understand that even the most carefully-made plans can sometimes change.  As long as you let us know before your rental equipment ships, there's no c...

For GLO 2 headphones, please refer to the attached photo for a visual representation of how they should be folded inward and placed back inside the plastic ...