Sound Off Support
Enter your search term here...
New support ticket
Check ticket status
Frequently Asked Questions
Professional Use Technology
What are the best practices for headphone hygiene during COVID-19?
How do I set up my Sound Off™ Blade 3-series system?
How do I set up my Sound Off™ Blade 2-series system?
How do I set up my Sound Off™ Bolt 2-series system?
How do I use my Sound Off™ BYO Receiver?
View all 19
Personal Use Technology
How do I power on my Sound Off™ Gotham Headphones?
How do I pair my Sound Off™ Gotham Headphones to my Bluetooth device?
What does it mean when my Sound Off™ Gotham Headphones flash red and blue lights?
Can I use my Sound Off™ Gotham Headphones at a Sound Off event?
When will the “out-of-stock” headphone products in the web store be back in stock?
Shipping & Rental Return
How can I return my rental gear?
I don’t want to wait for pickup. Can I drop off my package at FedEx?
Can I provide special delivery instructions?
Can I update the delivery address?
Where’s my package?
View all 10
Best practices for setting up your Sound Off transmitter
There is no sound coming through the headphones
The sound through the headphones is either too quiet, or too loud and distorted
I'm hearing some noise in the headphones
Getting the best sound from your Shure BLX wireless microphone
View all 8
What is a phantom DJ?
Are you still able to socialize/talk to people at Sound Off™ events with the headsets on?
Can announcements be made through the headsets?
How long can I rent headphones?
When will the Sound Off™ team be on-site for my event?
View all 7
Do I have to check out Sound Off™ Headphones or can I bring my own?
I just purchased tickets to a Sound Off™ event. What does it mean when my tickets say “early”?
Are the headphones comfortable for activities with lots of movement, like fitness, guided tours or dancing?
What is a Sound Off™ Silent Disco?
What is Sound Off™ Yoga?
View all 8
Marketing & Branding
Where can I find the Sound Off™ logo?
How do I refer to Sound Off™ in my materials?
Where can I find images to use for promoting my Sound Off™ event?
Can we license the use of your product or event photos?
Does Sound Off have event friendly instructions for guests?
About Sound Off™
What does Sound Off™ offer over other companies?
In which markets are you located?
Help Desk Software
by Freshdesk Support Desk