Troubleshooting

Questions related to resolving issues headphone & transmitter technology.

Best practices for setting up your Sound Off transmitter
We always recommend the following tips when setting up your system: Sound Off headphones usually work at peak performance when they're at least 10 fe...
Tue, Nov 10, 2020 at 6:16 PM
There is no sound coming through the headphones
Be sure to check the headphone is powered on, channel is matching the transmitter channel, and volume knob is turned up. If sound is still not present, ...
Fri, Dec 13, 2019 at 3:50 PM
The sound through the headphones is either too quiet, or too loud and distorted
Be sure to check the volume on the headset, and check the levels on your audio source. If you’re using an audio mixer, each audio source will have a knob to...
Tue, Nov 10, 2020 at 3:09 PM
I'm hearing some noise in the headphones
Due to the nature of radio technology, some noise will always be present, but it can be minimized by following the steps below: Check that audio is coming...
Tue, Nov 10, 2020 at 6:17 PM
Getting the best sound from your Shure BLX wireless microphone
Please watch this quick video to learn how to sync your Shure BLX wireless microphone receiver and transmitter, and scan for the best frequency. This will ...
Tue, Nov 10, 2020 at 6:16 PM
Warning! Certain cleaning products may damage your headphones!
Headphones hygiene is one of the most important facets of properly maintaining your Sound Off headphones, however we've recently discovered damage on h...
Tue, May 18, 2021 at 7:17 PM
The Fitness Audio Aeromix Mini: Finding the Perfect Balance
We recommend the Fitness Audio Aeromix Mini Fitness Mixer which balances functional simplicity with dynamic sound. However, the Aeromix Mini incorporates vo...
Mon, Dec 28, 2020 at 3:29 PM
Getting the best sound from your Sennheiser XS system
Sennheiser's guide to running a frequency scan can be found here.  You should run a frequency scan whenever you move your XS system to a new location. ...
Thu, Mar 11, 2021 at 11:40 AM